Frequently Asked Questions

Everything you need to know about bringing CASSON quality into your home.

What is the typical shipping timeline for furniture?

Standard shipping for in-stock items typically takes 5-10 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-4 weeks for scheduling and transit.

Do you offer international shipping?

Currently, CASSON ships to the contiguous United States and Canada. For inquiries regarding shipping to other regions, please contact our support team for a custom freight quote.

What is your return policy for home decor?

We offer a 30-day return window for most home decor items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.

How can I track my order status?

Once your order is dispatched, you will receive an email with a tracking number and a link to our carrier's portal. You can also view status updates by logging into your CASSON account.

Are your materials sustainably sourced?

Yes, we prioritize ethical sourcing. Our wood furniture is FSC-certified, and we partner with artisans who utilize sustainable manufacturing processes to minimize environmental impact.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and interest-free financing via Affirm.